Privacy Policy
Last Updated: May 24, 2022
1179497 Ontario understands the significance of privacy and yours is very important to us! That is why we are dedicated to protecting our Customers’ information and providing a stress-free shopping experience.
The following Privacy Policy (“Policy”) seeks to be transparent with how we govern the collection, use, and disclosure of all of our users’ Personal Information and is compliant with any applicable laws and regulations. CTAM promises to not further process any users’ Personal Information in a manner that is incompatible with the purposes described below. Please take some time to read through the Policy and become familiar with it. If you do not agree to this Policy, or any of the terms within it, please discontinue using our Website immediately.
If you are a California resident, please read the following section “6.2 FOR COMPLIANCE IN CALIFORNIA (USA)” to learn more about your rights.
DEFINITIONS
For this Policy, the following definitions apply:
“Company” (also referred to as either “CTAM”, “the Company”, “we”, “us”, or “our”) refers to [1179497 Ontario].
“Website” refers to [cabletiesandmore.ca] and the individual pages on the Website.
“Goods” (also referred to as “products”, or “items”) refers to the items offered for sale on the Website.
“Customer” (also referred to as “user”, “client”, “you”, or “your”) refers to the individual, company, or any other legal entity on behalf of which such individual is accessing or using the Website as applicable.
“Personal Information” refers to information about you that identifies you as an individual. This includes your name, address, e-mail address, telephone number, billing address, shipping address, and credit card and account information. This may include other identifiers such as company name, messages e-mailed and shared to us in other ways including phone calls and device information.
1. WHAT AND HOW DO WE COLLECT YOUR PERSONAL INFORMATION
CTAM collects, uses, and discloses user data in order to adapt our content, refine our product offerings, improve our business functions, and to assist our advertisers in clearly understanding the demographics of our users and better meeting their needs. We only collect our users’ Personal Information when we have a legitimate reason to do so. The categories of Personal Information include: personal identifiers; device and online identifiers; internet and network activity; financial information; and purchase history information.
Furthermore, we collect your Personal Information in three ways: (1) information users voluntarily and actively provide us when registering, using, or participating in any of our services or promotions; (2) information that we collect automatically; and (3) aggregate information, created through the combination of information voluntarily provided to us, and information we automatically collect. In particular, this data includes:
1.1 INFORMATION YOU PROVIDE TO US
CTAM gathers information that is provided by a user to us directly when they use our Website, place an order, use the Contact Us Form, and enter our contests and sweepstakes. Please read the information below to get a full understanding of the nature of the data collected.
1.1.1 Account Information
If a user creates an account with CTAM, we require them to provide their e-mail address, password, full name (first and last names, a middle name may also be included), phone number, shipping address, billing address if different than the shipping address, country, state/province, city/town, and postal/zip code. A user may also provide optional information while creating their accounts such as address book labels and a company name.
Note that a user can browse the Website and place an order without creating an account. However, to take advantage of certain features on our Website such as Track Your Order, monitor your Frequently Ordered Items, place a Quick Order, view Net 30 Terms, and manage Account Settings, a user will need to create an account.
1.1.2 Actions You Take
CTAM also collects the information submitted to the Website or the Company. This can be Personal Information in any e-mail correspondence between the user and the Company. This includes, but is not limited to, any e-mail sent with any questions, concerns, or disputes. All e-mail addresses, and contents received, are retained and the e-mail address is stored for use by CTAM staff. E-mail addresses are not released to any outside party unless specifically requested by the user sending the e-mail.
In addition to e-mails, if a user chooses to use the Contact Us Form, then we require the client to include their e-mail address, full name (first and last names, a middle name may also be included), phone number, the topic of concern, message to the customer service team, and optionally, an order number.
Lastly, CTAM may offer contests and sweepstakes in which we may request certain Personal Information. At a minimum, the required information includes a name and e-mail address. In some cases, the user must provide a shipping address to allow us to ship the winning prize to them.
1.1.3 Transactional Information
If a user purchases items from us, we collect information from them during the secure checkout process including their e-mail address, full name (first and last names, a middle name may also be included), phone number, shipping address, billing address if it is different than the shipping address, country, state/province, city/town, postal/zip code, credit card information (Visa, Discover, Mastercard, and American Express) or PayPal account details, and any other relevant information to the transaction.
Please note that we use PayPal as our payment processor. This means that the financial information collected, as a result of making any purchases on our Website, is handled with safety standards compliant with the Payment Card Industry Data Security Standard (PCI-DSS). We meet the Visa Cardholder Information Security Program, MasterCard Site Data Protection Program, and America Institute of Certified Public Accountant’s Statement of Auditing Standards #70 (SAS70) certifications. This means that a user can shop on our Website with peace of mind that their financial information is secure.
A user may also provide optional information while checking out such as a company name and order comments that they would like to include. The information listed above is required to bill an order that a user has placed, and the billing address is retained, as required by law, for accounting reasons. Note that client names are not released to any third party unless required for purposes of ordering or delivery of the order.
1.1.4 Other Information
CTAM reserves the right to use reviews voluntarily posted online by clients, including but not limited to sites such as Trustpilot, as promotional content on our Website.
1.2 INFORMATION WE COLLECT AUTOMATICALLY
In addition to the Personal Information that has been directly provided by the user, CTAM may also automatically collect information about our users. This includes:
1.2.1 Log and Usage Data
CTAM tracks user traffic patterns throughout all of our Website and may log information and usage data as clients use our Website and sign up for our electronic newsletters. This includes the geo-location of our users. Specifically, we automatically collect information our Website through aggregating tracking information, derived mainly by tallying pages viewed and visited throughout our Website, and click-throughs on our advertising. CTAM may track and catalog the search terms that our users enter into the search function on our Website to see what our clients like, and do not like, based on traffic to those pages. These terms are tracked based on popularity, how often they are searched, and how well each product page performs. This method of tracking will never be associated with individual users.
CTAM also offers newsletters to Customers who choose to sign up for this service. The e-mail tracking system recognizes the URL that was clicked and records some information about the user and their computers, including their: e-mail address, browser, operating system, and IP address.
1.2.2 Information Collected from Cookies and Similar Technologies
CTAM, in common with many other Internet site operators, uses cookies to track user traffic patterns when clients use our Website. Cookies are small text files that store information on Web browsers and can contain identifiers and other information that the site uses to recognize a client, remember a client’s preferences, and provide a client with a more accessible, and user-friendly experience. But the only Personal Information a cookie can contain is information a client supplies themselves. A cookie cannot read data off a client’s hard disk or read cookie files created by other sites. Please note that cookies are not required for a client to place an order on our Website.
CTAM uses two types of cookies:
First-Party: Cookies that are set by CTAM when a client uses our Website; and
Third-Party: Cookies that are set by another organization other than CTAM when a client uses our Website, such as Google for Google Analytics and Facebook for Facebook Ads.
Beyond this, we divide our cookies further by:
Functional: Cookies that allow sites to temporarily remember the users’ site preferences such as their username, region, and language. These cookies allow for an enhanced user experience as it saves your product selections and information while using the Website. These cookies do not track a user’s browsing activity across other sites;
Analytical: Cookies that collect information on how a user accessed our Website and how long they spent on each page. This information allows us to improve the design and functionality of our Website and keep our products relevant and up to date. These cookies do not collect information that identifies users such as your name or e-mail, these cookies only collect aggregated information; and
Targeting: Also known as behavioral advertising, these cookies show us what products are relevant to a user and what they may be interested in. These cookies, like analytical cookies, track a user’s activity on the Website, but they do not identify them. We will only use these cookies if a user gives us their consent to do so.
If a user has set their browser to warn them before accepting cookies, they will receive the warning message with each cookie. A user can refuse cookies by turning them off in their browser. A user does not need to have cookies turned on to use any CTAM site. However, they do need cookies to participate in some of CTAM’s affiliate programs, but that is clearly explained at the time of acceptance of that program.
We also track Facebook pixels. These are a piece of code, related to Facebook Ads, that allows us to monitor, measure, optimize, and build our audience and Website.
2. HOW WE USE YOUR PERSONAL INFORMATION
As described in “INFORMATION YOU PROVIDE TO US” and “INFORMATION WE COLLECT AUTOMATICALLY”, CTAM collects user information in a variety of ways. Once collected, CTAM and its employees may, in compliance with applicable laws, choices, and controls available to the user, use the Personal Information to:
2.1 CONDUCT AND ENHANCE COMPANY PROCESSES
Create and maintain a user’s account and other records;
Process, ship, and deliver items to users that were purchased online on our Website;
Provide customer service to our users such as responding to e-mails, phone inquiries, and other requests;
Maintain, optimize, and improve the Company’s processes and Website by monitoring and auditing trends, usage, search terms, and other activities in connection to our Website;
Measure the effectiveness of our advertisements and click-through rate on e-mails;
Protect and secure a user’s information; and
Fulfill our legal functions and obligations as they arise such as dispute resolution.
2.2 COMMUNICATION TO USERS
Send users electronic newsletters, updates, invoices, and other support and administrative messages; and
Communicate with users about our promotional materials, product information (including safety information and recalls), and other news and information that we think they may be interested in.
2.3 IMPROVE CUSTOMER EXPERIENCE
Detect, investigate, and prevent dangerous activities affecting our Website or users such as fraudulent purchases, data breaches, illegal financial risks, and or to prosecute those responsible for such activities; and
Personalize the user experience of each customer by optimizing our recommended products, content, and other features that match user profiles or interests on our network of Website.
A client’s Personal Information will only be used by CTAM, its employees, and select third parties for the purposes for which it was collected as described above. If a user’s Personal Information is required for a reason not discussed above, their consent will be obtained again. Please note that we do not collect sensitive classes of information such as age, race, color, national origin, sexual orientation, disability, sex, or records of personal property.
A client may, at any time, choose not to receive information or communication from CTAM, change, or delete their Personal Information. For instructions on how to do so, please visit the section titled, “YOUR CHOICES REGARDING PERSONAL INFORMATION”, below.
3. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Personal Information of our users is collected and retained for use by CTAM and we will not share their data with any third party, except when considered necessary or appropriate, especially when we have a legal obligation to do so. Please note that CTAM values our customers as human beings, not data points. Thus, we are not in the business of selling or renting Personal Information to others for money. However, your Personal Information may be made available to select third parties to conduct company processes, including:
3.1 SERVICE PROVIDERS
We use Google Ads, Microsoft Advertising, and Facebook Ads for purposes of marketing and advertising. This includes things such as driving Website visits, advertising personalized products, and getting more product inquiries. Please note that these companies have separate privacy policies, thus, read their policies if you have any concerns regarding their policies: Google Privacy Policy; Microsoft Privacy Policy; and Facebook Privacy Policy;
CTAM also uses Google Analytics as our analytical tool which tracks basic page views, device type, operating system, and browser type. Note that Google Analytics does not track individual users.
CTAM also uses Vertical Response for our e-mail marketing campaigns and newsletter sending functions. Note that we only share a client’s e-mail and status of subscription with Vertical Response. Using Vertical Response allows us to be compliant with the American CAN-SPAM Act and the Canadian Anti-Spam Legislation. If you have any concerns regarding their policies, please read their policy Vertical Response Privacy Policy;
Shipping vendors, such as UPS and USPS, to perform services on our behalf such as delivering the items users that they ordered or items won in contests or sweepstakes;
Billing and refund vendors, and payment card processor (PayPal);
Other companies that may help us to improve our products and Website; and
At a user’s direction, we will share a user’s information with a third party, such as a contractor, if they ask us to do so.
3.2 LEGAL AUTHORITIES AND PROTECTION OF OUR COMPANY AND OTHERS
For compliance with any applicable laws and regulations;
To respond to any lawful requests for information at the written request of a legal entity including, but not limited to, search warrants or other valid inquiries;
Identifying and addressing fraudulent or financial risk;
Where a customer expressly consents to share information with a contractor from the listing service provided by CTAM and authorizes a direct contact request; and
As we deem necessary to protect the safety, property, or rights of CTAM, our customers, our associates, and other persons.
3.3 BUSINESS TRANSFERS
In the event that CTAM, or a particular section of the company, in part or whole gets acquired or in process of such a transaction, our users’ Personal Information will likely be shared for evaluation purposes and could be included among the transferred business assets. In such an event, we will use reasonable measures to ensure that our successor treats our users’ Personal Information in accordance with this Policy.
3.4 INTERNATIONAL DATA TRANSFERS
CTAM does not do any international data transfers.
4. YOUR CHOICES REGARDING PERSONAL INFORMATION
4.1 OPT-OUT, CHANGE, AND DELETE
Here at CTAM, we believe in flexibility and know how important privacy is. Thus, in addition to providing our users with several options wherever we can, we use Vertical Response for our e-mail correspondence and newsletter functions. This allows CTAM to meet compliance with both the American CAN-SPAM Act “CAN-SPAM” and the Canadian Anti-Spam Legislation “CASL”.
When signing up for an account with us, a user may opt-in to receive promotional materials and newsletters. If a user no longer wishes to receive such correspondence, they may opt-out of e-mail marketing and newsletters, or change and delete their Personal Information at any time. This can be done on their own browser, or they may contact us to remove their information and change their selections. Please note that if a user opts out, changes, and or deletes their Personal Information, we may not be able to deliver certain correspondences and services to them.
4.1.1 Opting Out of E-mail Communications
To opt-out of marketing e-mails and newsletters, users can click the “Unsubscribe” link on any promotional or marketing e-mail communication that is sent to them. The “Unsubscribe” link will be found at the bottom of the e-mail. A user may also opt-out of e-mail correspondence of product news, promotional materials, and newsletters by going on the Website selecting “My Account”, then “Account Settings”, and confirming the e-mail notification settings to their preference. Do not forget to press “Update Notification Settings” after!
While this will stop any further e-mails from this particular division, a user will still be able to receive non-promotional and non-marketing correspondence such as any updates or changes to our privacy policy or information regarding their order. Please note that opting out of e-mail communications may also be based on a user’s specific browser, devices, and cookies settings. If a user deletes their cookies or uses a different browser, they may need to update their opt-out choices. Use the following URLs to manage, change, or delete the cookies in your browser:
4.1.2 Changing or Deleting your Personal Information
CTAM also offers our valued users the ability to review, update, or remove their Personal Information collected during account registration, registration for newsletters and contests, and or order information. Users may do this at any time using the customer restricted area when logged in on the Website, or by contacting us using one of the methods highlighted in the “HOW TO CONTACT US” section below.
If a user chooses to change their information on their own, please follow these steps: select “My Account”, then “Addresses”. On this page, users may change their current address or add a new address.
If a user wishes to cancel and delete their entire account, they may do so through the account settings page, and any personally identifiable information associated with the account will be deleted as soon as is reasonably practical, or as required by applicable law. If a user chooses to delete their information on their own, please follow these steps: select “My Account”, then “Account Settings”. On this page, a user may delete their information. A user may also delete their account and personal information by contacting the customer service team using one of the methods highlighted in the “HOW TO CONTACT US” section.
CTAM may retain information that may be otherwise deleted in anonymized and aggregated forms. We may also not delete users’ information if it is necessary to:
Complete a transaction for which the information was collected;
Provide a good or service that a user requested;
Maintain an ongoing relationship with the user;
Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
Exercise free speech, and ensure the right of another to exercise their free speech rights;
Detect security risks such as fraudulent purchases, deceptive or illegal activities, or to prosecute those responsible for such activities;
Compliance with any applicable laws and regulations; and
Respond to any lawful requests for information at their written request, including but not limited to search warrants or other valid inquiries.
4.1.3 Our Response to Do Not Track Signals
Do Not Track (“DNT”) is a privacy preference that users can set in certain browsers. Enabling this setting allows the user to disable the tracking of information while browsing the site. Despite ongoing efforts to create some consensus, at this stage, there are no uniform technology standards for responding to DNT signals. Thus, while CTAM is committed to protecting our users’ privacy and being as flexible as we can, we do not currently recognize or respond to browser-initiated DNT signals. CTAM adheres to the standards set out in our Policy. If this standard changes, this Policy will be updated to reflect these changes. Learn about Do Not Track.
4.1.4 How Long We Keep Your Personal Information
CTAM will retain a user’s Personal Information as deemed necessary to fulfill the business objectives and purposes outlined in this Policy. Where required, CTAM will dispose of a user’s collected Personal Information when we no longer need it for the purposes in accordance with this Policy. This time period is varied and is dependent on a variety of factors including:
If an account was simply created;
If an order was placed;
If we have an ongoing relationship with the user; and
If it is legally required to share information, such as statutes of limitations, litigation, or other regulatory investigations, to which CTAM may be subjected.
In circumstances where a user’s Personal Information is no longer required, we will either delete or make it anonymous. For our users’ protection, CTAM, if contacted directly, may only share and update the Personal Information associated with the specific e-mail address that a user used to send us their request. We may also need to verify a user’s identity before doing so. We will try to comply with all requests as fast as we can. A user also has the right to contact a regulatory body or data protection authority in relation to the complaint.
5. HOW WE SECURE YOUR PERSONAL INFORMATION
To ensure our goal of safeguarding our users’ privacy, we take reasonable steps to protect your Personal Information against unauthorized access, disclosure, misuse, modification, or destruction. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect to maintain data accuracy and ensure the correct use of information. We assess our security measures on a regular basis and consider new methods that may be better suited. In the event of a data breach, CTAM will keep a record of each breach for a period of twenty-four (24) months after the day on which CTAM first determined that a breach had occurred. We will also make every attempt to notify the impacted users of the incident as soon as possible.
However, please keep in mind that, despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. Thus, the safety and security of a user’s Personal Information also depends on them. We strongly advise users to protect their e-mail and passwords in order to protect their Personal Information.
6. ADDITIONAL DISCLOSURES FOR PERSONAL INFORMATION COLLECTION (CANADA, CALIFORNIA)
6.1 FOR COMPLIANCE IN CANADA (CAN)
CTAM’s Policy is compliant with the Personal Information Protection and Electronic Documents Act (“PIPEDA”). PIPEDA is a piece of federal legislation that governs how Canadian users’ Personal Information is to be collected, used, disclosed, and protected. CTAM follows the 10 fair information principles throughout the Website and all of our policies. Information on the 10 principles can be found here.
6.2 FOR COMPLIANCE IN CALIFORNIA (USA) – CALIFORNIA PRIVACY NOTICE
CTAM’s Policy is compliant with the California Consumer Privacy Act of 2018 (“CCPA”). Please be aware that California has passed the California Privacy Rights Act (“CPRA”). The CPRA will go into effect on January 1st, 2023, with enforcement beginning on July 1st, 2023. Changes will continuously be made to this Policy to comply with the updated standards. Section 6.2, “FOR COMPLIANCE IN CALIFORNIA”, is only applicable to “California consumers” – users who reside in California. Section 6.2 does not apply to those who are not entitled to a notice under Section 1789.100 of the CCPA.
6.2.1 Notice of Collection of Personal Information
CTAM collects various categories of information when users interact with our Website or contact our customer service team. For the purposes of this California Privacy Notice, these categories include contact information, payment card information associated with an order, electronic and network activity information, and any inferences drawn from the above. This information is collected by CTAM and its employees so that we can best serve our users. This includes responding to e-mail correspondences, phone calls, and fulfilling users’ orders. A more detailed description of these purposes can be found above in the section “HOW WE USE YOUR PERSONAL INFORMATION”.
6.2.2 Information Collected in the Past 12 Months
Identifiers such as an e-mail address, full name (first and last names, a middle name may also be included), phone number, shipping address, billing address, country, state/province, city/town, postal/zip code, credit card information (Visa, Discover, Mastercard, and American Express) or PayPal account details, and any other similar identifiers;
Commercial information such as items purchased, obtained, or considered, and customer purchasing tendencies;
Inferences drawn from any of the information above to create suggested products; and
Personal Information under the CCPA does not include publicly available, de-identified, or aggregated information.
6.2.3 Sources of Information
We gather information of our California consumers through the following sources:
Information users voluntarily and actively provide us when registering, using, or participating in any of our services or promotions;
Information that we collect automatically; and
Aggregate information, created through the combination of information voluntarily provided to us, and information we automatically collect.
A more detailed description of these sources can be found above in the section “COLLECTION AND TRACKING OF PERSONAL INFORMATION”.
6.2.4 Information Disclosed in the Past 12 Months
Identifiers such as an e-mail address, full name (first and last names, a middle name may also be included), phone number, shipping address, billing address, country, state/province, city/town, postal/zip code, credit card information (Visa, Discover, Mastercard, and American Express) or PayPal account details, and any other similar identifiers;
Commercial information such as items purchased, obtained, or considered, and customer purchasing tendencies; and
Inferences drawn from any of the information above to create suggested products.
6.2.5 Californian Residents’ Rights and Choices
6.2.5.A Right to Access
Under the CCPA, California consumers have the right to access and request disclosure concerning our collection and use of your Personal Information in the preceding twelve (12) months. This information includes:
Categories of Personal Information we collected about a user;
Specific pieces of Personal Information we collected about a user;
Categories of sources we collected your Personal Information from;
Our business purposes for collecting your Personal Information;
Categories of third parties with whom we share your Personal Information with; and
Any disclosures made to third parties, the categories of the Personal Information disclosed, and categories of third parties who have received the data.
6.2.5.B Right to Delete
Under the CCPA, California consumers have the right to delete certain pieces of their Personal Information, subject to certain exceptions. CTAM will comply with the users’ request regarding the deletion of their Personal Information as long as the information is not necessary to:
Complete a transaction for which the information was collected;
Provide a good or service that a user requested;
Maintain an ongoing relationship with the user;
Detect security risks such as fraudulent purchases, deceptive or illegal activities, or to prosecute those responsible for such activities;
Enable internal uses that are reasonably aligned with consumer expectations based on a user’s relationship with us;
Exercise free speech, and ensure the right of another to exercise their free speech rights;
Compliance with any applicable laws and regulations; and
Respond to any lawful requests for information at their written request, including but not limited to search warrants or other valid inquiries.
6.2.5.C Right to Opt-Out of the Sale of Your Personal Information
Under the CCPA, California consumers also have the right to opt-out of the sale of their personal information. They may also use an authorized agent to submit a request to opt-out on their behalf. While we do not share personal information with third parties in exchange for money, we may share a user’s Personal Information with certain third parties which could be considered a “sale” of information under the CCPA. For more information on how we may disclose your Personal Information, please read the “DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES” section above. To opt-out, click “Contact Us Form.”
6.2.5.D Right of Non-Discrimination
Under the CCPA, California consumers have the right of non-discrimination against pricing and services if they choose to exercise their rights. We will not alter prices or services if a user chooses to exercise their right.
6.2.6 How to Exercise Your Rights to Access and Deletion
Users may exercise these rights at any time by submitting a verifiable consumer request. This necessitates the inclusion of sufficient information for us to verify a user’s identity, such as their first name, last name, middle initial if applicable, e-mail address, phone number, shipping address, and billing address if required. We also require the request to be sufficiently detailed so that it allows us to understand, evaluate, and respond to the request. If we cannot verify a user’s identity, we will not be able to process their request for access or deletion and will notify them of that fact. A user can contact us through one of the options listed below:
Contact Us Form and
Phone: 1-877-284-7760, Monday to Thursday from 8:30 a.m. to 5:30 p.m. EST and Friday from 8:30 a.m. to 5:00 p.m. EST, excluding major statutory holidays.
6.2.7 How to Exercise Your Rights Using an Authorized Agent
A Californian resident may also, through an authorized agent, request to have their Personal Information accessed or deleted. Authorized agents can use the same contact information as described directly above to submit any requests.
6.2.6 How Long We Have to Respond to Your Requests
We value our users’ time and will answer as promptly as feasible to their verifiable consumer request. Please keep in mind that CTAM has forty-five (45) days to react to the verified request. If we require more time to respond to the request, up to a maximum of ninety (90) days, we will provide the user with a written explanation of the reasons. Note that a user cannot make more than two (2) requests in a given year and any information provided will only cover the preceding twelve (12) months of data collection, sharing, and use from the time the request was made.
The processing of your verifiable consumer request is free of charge at CTAM unless it is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, we will tell you why we made that decision, and will also provide you with a cost estimate before completing your request.
7. RELATED AND LINKED WEBSITES
There may be links on our Website that take users to other Internet sites. Please be aware that those sites and services have their own privacy policies. The other sites are independent of CTAM and are subject to their own terms of service and privacy policies. CTAM’s Policy solely applies to the Website in accordance with the definition set out above. A user must check on any linked Internet site for privacy policies or statements of privacy that apply to them and how they use, collect, and disclose information. A user may also desire to contact the operators of those connected Internet sites with any questions about those rules if questions arise.
These links to third-party sites are provided merely as a convenience and are for informational purposes only. We do not necessarily endorse these linked sites and do not control their policies. Thus, we will not be held liable for any damages or losses incurred as a result of a user’s reliance on any content, advertising, products, or other materials found on or available from these third-party websites.
8. CHILDREN’S PRIVACY
CTAM’s product offerings are not directed to children who are under the age of thirteen (13) and we do not knowingly collect any Personal Information from children under the age of thirteen (13). We will delete the Personal Information of a child who is under the age of thirteen (13) as soon as we are made aware that we have unknowingly collected their personal identifiers. If you believe that we may have unknowingly collected any Personal Information from a user under the age of thirteen (13), please contact the customer service team using one of the methods highlighted in the “HOW TO CONTACT US” section.
9. CHANGES TO THIS POLICY
CTAM may update the Policy to reflect both anticipated and unanticipated changes in our business or practices that are not covered above. These changes include, but are not limited to, the adoption of new technologies as part of the company’s structure and the development or enforcement of new laws or regulations regarding data usage and privacy protection.
All changes made to our Policy will be posted on the Website in a clear, easy-to-read, and accessible manner. Before the changes take effect, we may send users an e-mail (to the e-mail address indicated in your account) to notify them. Please examine the Policy on a regular basis to ensure that you are familiar with the most recent version. Continued use of the Website after the Policy changes take effect constitutes acceptance of the new terms and updated Policy. The modification date, which shows above, will tell users if the Policy has changed.
10. ACCEPTANCE OF OUR PRIVACY POLICY
A user’s explicit consent, through accepting the clickwrap setting, or a user’s implicit consent, through their continued use of our Website, making purchases, and interacting with the Company, signifies their acceptance of the Policy, the terms, and any changes in effect at the time of use. By submitting Personal Information, a user consents to the use of their personal identifier information as highlighted in this Policy. If you do not agree to this Policy, or any of the terms within it, please discontinue using our Website immediately.
11. HOW TO CONTACT US
The data privacy officer is James Murray. If a user wishes to directly contact him, please submit a request through the Contact Us Form to do so. Any complaints or concerns submitted this way will be directed to him. Users can also contact us in the following ways:
Mail: 961 Alness Street, North York Ontario, M3J2J1;
E-mail: See Contact Us Form
Phone: 1-877-284-7760, Monday to Thursday from 8:30 a.m. to 5:30 p.m. EST and Friday from 8:30 a.m. to 5:00 p.m. EST, excluding major statutory holidays; and
Fax: 1-877-283-6416.
